Customer Service Representative for Transport (M/F)

The position

Woodbrass.com, the leading French musical equipment retailer, is looking for a Customer Service Representative specializing in shipping.

Reporting to the Technical and Shipping Customer Service Manager, your main responsibilities will be:

- Answering customer calls;

- Responding to customer emails;

- Responding to customer support tickets;

- Providing customers with information on procedures and delivery times;

- Monitoring customer and carrier service cases.

All of this is done with a focus on providing optimal customer service.

Your profile:

- Experience in online customer service, ideally within a transport department

- Excellent written and verbal communication skills

- Strong organizational skills and a collaborative team player

- Proficiency in computer skills

- Fluency in English and/or Spanish

Job details:

- 4-month fixed-term contract

- Working hours: 35 hours per week, Monday to Friday

- Benefits: meal vouchers + health insurance

- Offices located in Saint-Herblain (44800), near Nantes

Please send your application (CV + cover letter) to the following email address: rh@woodbrass.com